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Great location! Wonderful hotel! Staff was especially hospitable, especially Nimesh at the front desk! Also great views of mi6 from elevator lobby. Great walkable location near tourist attractions. Easy to get around the city from this hotel.

Highly recommend The hotel was very comfortable, great bedding and the rain shower was spectacular. Most of all the staff is exceptional. A bit pricey, but a wonderful place to land after long sleepless flight. In the heart of everuthing!everything! I found the restaurant to be good, again a bit pricey, but food was fgood.

Staff and hotel were amazing Room was very clean and bed was really comfortable. Love the glass windows in the Rooms and the way the sun came through. Room service was great and also I was recommended the steak frites as I was indecisive on what to eat, it was very tasty and I was very happy as I was given a choice of my complimentary sauce which made my day as i am Fozzy with my sauces. The young lady zara was polite and greeted me with a smile.

Comfortable and modern hotel walking distance to key landmarks Service = 10/10. Friendly and helpful staffLocation = 9/10. Walking distance to key landmarksand River Thames, a little far from the closest Tube station (10 mins)Room = 8/10. Comfortable and soundproofed, I justdisliked the design as the sink was outside of the shower and toilet - the wet inducing facilities (sink) should be kept separate from main entrance

Great staff and pleasant experience Had a great experience during our stay, especially with the help of Amuar one of the concierges. He made my family and I feel very welcome and assisted us during our stay as much as possible, overall very friendly and caring staff!

Subpar Awful service, extremely unprofessional. Food below average yet charged an extortion. Staff impossible to speak to and management not bothered about customers one bit. Only good thing about the stay is the location.

Un agradecimiento por buena atención Este hotel es muy bueno tiene muy buen servicio , los cuartos excelentes, la comida muy buena y la atención estupenda. Tienen una supervisora de recepción Isabella Reyes que ha sido muy atenta y efeciente en su trabajo. Muy bueno este Hilton.

London Stay Booked a two night stay as we had a show booked and also to do a bit of sightseeing. The hotel offers good value for money and if arriving by train then a tube from Euston is very easy. Victoria line to Pimlico then a short walk to the hotel. Hotel has a very modern vibe to it and although we arrived too early to check in, our cases were put in a secure room and we were offered water. All staff we encountered during our stay were very good, well except one rude sour faced young lady who checked us in.As others have said Don is a real character but clearly loves his work and interacting with people, but no matter who we spoke to they were all genuinely nice people. We had a queen premium corner and whilst not a huge room, it was well laid out and the bed was really comfortable and we slept well.Breakfast very good, not as big of a selection as when I stayed at Hilton in Vienna, but very good quality food and it was hot, the fresh omelettes very very good. Getting around is easy and we walked most places as the weather meant the tube would be very warm. Getting back to the only issue we had, I booked through the Hilton app and signed up for Hilton Honours and chose a breakfast included pre paid option. I received a confirmation etc and was also to select a room before arrival and as far as I was aware my payment was processed, not sure what had gone wrong but the payment hadn't gone through and I had no physical card for the machine at reception. I think in hindsight I could have paid on the app but wasn't given the option, luckily my wife had a card and paid. The issue was the tone and general demeanour of the staff member, she put the two rooms we had booked through as two separate transactions and both myself and my friends thought we heard her say an amount over two thousand pounds, rather than apologising she was very abrupt and discourteous. I don't think a role in hospitality is right for her. I wish I had gotten her name at the time. Small issue aside we all enjoyed our stay and would definitely consider staying again.

Excellent business venue Excellent business eventThank you to all the team especially krystina who arranged flower delivery at very short notice and the concierge team who were very helpfulWe had a great time snd lovely meal for a very big group thank youHighly recommended venue and a good location in London

Best stay in my life I booked this hotel last minute (evening before) before we flew from Switzerland to London. BEST decision ever!! The rate for our QUEEN PREMIUM was very reasonable. We arrived 3 hours late as our flight was delayed , additionally since it was a friday evening, the taxi ride took a looooong time and we were very tired. Upon arrival at the hotel, we were greeted EXTREMELY warm, genuine and friendly, as well as professional by Brian Powell, Angelica Halili and Vijay. Check in completed by a very friendly VIJAY (who had only been at the hotels reception for one month) but did a great job. Brian offered me a mulled wine since it was xmas and my daugher was offered a water. We totally appreciated this welcome as we were very tired. We were given 2 bottles of complimentary water and went to our room. The room was perfect and we were very happy with it. Super clean, spacious enough and quiet. Also a nice view. Room had all amenities such as an expresso coffee machine with a few coffee capsules, a hot water boiler plus some Nescafe coffee sachets and sugar and tea bags. There was also a little fridge big enough to keep some small drinks/juice in it. During our stay, we heard no noise from any neighbouring rooms as the walls were thick enough.Water (still and bubbly) was replenished every day as well as the coffee and tea bags.That first evening we went out to get some food for my daughter and when asked, we got the information we needed and went on our way.Upon our return, (with a pizza) we or I was offered a mulled wine once again which was much appreciated as it was freezing outsid. Brian had a little chat with my daughter and made her laugh. Interaction brilliant. This throughout our whole stay. Don also made my daugher feel very special by treating her like a princess, he gave her one pound and told her to buy herself some chocolate just before we went out shopping at Westfield shopping center. every wish she had. Brian went out of his way to have some sausage rolls bought by us at a close by Sainsbury, microwaved in the hotel kitchen !!!! My daugher was over the moon, wanted more and Brian and co.were very happy to oblige!! wow!!!We were due to leave on sunday evening from Gatwick. Our flight was cancelled and we only found out when we got to the airport.After nearly 2 hours of not getting any helpful information, we went back to the hotel since ALL close by hotels were all booked out due to hundreds of passengers being stranded. Since my mobile phone was not working (for phone calls only) I had contact with Nimesh via WHATS APP to help me out during our stay.I contacted Nimesh from the airport via WHATS APP to ask if there are any rooms for available. he contacted the hotel and when we arrived, Vijay had received the message from Nimesh and they organised a room for us. We were exhausted but very happy , especially since we were given an upgrade!!!! Thank you for looking ater us so well.Any questions we had , if Brian, Angelia, Vijay, Isabella, Viviana, Nimesh or Don did not know, they asked eachother of looked it up for us!! Each one of the above mentioned people took a genuine interest in people, not just as, and went above expectations to ensure our happyness.The team is dedicated, you can tell they love their job, they are ALL genuine, happy, diligent and professional. I can not praise them ALL enough.It is the professional attitude of such people that make this Hilton Hotel such a success. I would like to thank each one of the above mentioned again for having made or stay so wonderful.Next time we will return with my husband and son and we so look forward to it.All of you which I mentioned: CARRY on , you can be so proud of yourselves, it is YOU that make the difference!! Thank you for everything. Have a wonderful Xma and stay healthy. Until next time. Pamela and Nina (Sausage roll girl 🙂